Frequently Asked Questions

IPD accepts:

• Visa
• MasterCard
• Discover
• American Express
• PayPal

We also accept cash, checks and wire transfers but these are obviously not available through our website.

Our website does not allow for multiple payment methods on the same order, but our internal order entry system does.  

If you have a gift card or some other preset limit card, please call Customer Service to use it.

Yes! We gladly accept PayPal

Here are some things to consider if you decide to use PayPal:

• PayPal is a pre-payment method.  You send all the money upfront regardless of stock levels and backorders.
• Back orders create issues with PayPal: According to the Federal Trade Commission guidelines, it is bad practice to hold a customer's money for more than 30 days without supplying product. Since PayPal is a pre-paid method (unlike a bankcard) this can create complications if your order contains items on backorder that may take longer for us to ship.
• We will only ship PayPal orders that qualify for reseller protection which means that we only ship to the address you use during PayPal checkout and will not change it later.  If using a bankcard, PayPal will decline the transaction if you don't ship to an (AVS) address on record with the card provider.

Credit cards have two types of transactions. Authorization and Capture.

Authorization is simply a hold or allocation of funds- no money has been collected yet.  An Authorization is then Captured to take the funds.  An Authorization is basically a way to make sure a card is good for the expected transaction amount. 

Authorizations that are not Captured expire (typically after 7 days but some providers hold them longer.)

See https://en.wikipedia.org/wiki/Authorization_hold for more information about credit card processing.

During the checkout process on our website, we will attempt to authorize your bankcard for zero dollars.  This is known as card validation and makes sure the card is good and the shipping address matches the one on file with the card provider.

Once your order is pushed to our Order Management system, we authorize your card for the stock we have available at the time of order entry.  Typically, backorders are not authorized until the stock becomes available. 

Authorization means that we placed a hold on the funds but haven't actually taken them yet.   This means the money is "held" or reserved for the merchant that did the authorization.  It doesn't mean that you've actually been charged yet.

Your funds are Captured when we ship the products.  This means that when our shipping system confirms shipment, our order entry system collects funds against the prior credit card authorization. This is when you are actually charged for the products.

You may cancel your order any time before it ships and your funds won't be captured (you won't actually be charged.)  Usually any credit card authorizations are voided at this point but depending on your credit card company, you may need to wait for the authorization to expire to have access to that "held" money.

95% of the credit card companies in the world hold card authorizations for 7 days but there are a few that hold them longer.

• In-House Credit may be issued for many reasons, but primarily is issued to credit for returned goods.
• In-House Credit may be used toward payment against future purchases of IPD goods.
• In-House Credit may not be redeemed for cash.
• In-House Credit expires after one year of issue date.
• The easiest way to redeem in-house credit is to call and place an order over the phone.  Please mention that you have credit as our reps cannot readily see that you have credit.
• We currently do not have a way to let you easily utilize your In-House Credit on our website.  If you know you have a credit and want to use it, please leave a request in the comments field during checkout. This will cause your order to be placed on review hold where we can apply your credit.  It is best to use a credit card for this transactions (instead of PayPal because it charges you in advance.) We will just charge your card for any remaining payment needed against the order.  Your card does not get charged until the order is taken off of hold (after the credit is applied.)

While we do sell lots of Geniuine Volvo products, but we are not affiliated with Volvo (or Geely.)

IPD is an independent parts supplier.  We have access to the same information, systems and warranty policies of any independent repair facility.

Yes we do.  Here is a link to Google maps.   Also here is more information about our facility.

If you are seeking a product that we have not sold before or currently do not have listings for, we can probably source it through one of our various suppliers. 

We recommend you contact Customer Service to get the item listed on our site.

Out of stock just means we don't have it our warehouse.  It doesn't mean we can't get the item in a timely manner.

We list a lot of products that we do not stock because it is simply bad business sense to tie up cash with slow moving stock.  We still want to offer you products that you may need but we can't justify stocking the slow movers. 

A typical car has more than 30,000 parts on it and automotive parts tend to follow the 80/20 rule (or Pareto Principle) which means that 80% of the sales come from 20% of the parts.  It makes sense to stock the 20% that move frequently and offer you access to the items that don't move as fast.

Since we buy direct from most manufacturers, it means we have access to their inventory and will do our best to get you any out of stock items as quickly as possible.

A backorder is an item that you have on order and we don’t currently have in our warehouse. 

This doesn’t mean it’s not available.  In fact, it could be in a local warehouse and delivered to us today. 

We do our best to not offer products we can't source and really don't like to offer products that we can't get in a reasonable time frame.

Most backordered items are available to ship within a few days of when you place your order.  Some vendors have minimum order thresholds so we may only order from them every week or two instead of daily.  You might have to wait a little longer for these but we will get it coming for you.

Sometimes, we might be waiting for an overseas shipment to arrive which could extend the backorder time to weeks. 

Generally, name brand and commodity items are available much faster than specialty items that we might have to bring in from a foreign vendor.

We appreciate everyone that commits to protecting our country by joining the United States Armed Forces!

If you are currently serving in a branch of the U.S. military or a veteran, you can email a photo or scan a copy of your military id, veteran, or veteran rewards card to ipd and we will set up your pricing for 5 to 10% discount (depends on the product line.)  You can email your credentials to sales@ipdusa.com.  Your military documentation will be deleted after verified. 

We thank you for your service!

Not normally, but depending on the circumstances, it is possible.  We do group buys from time to time also. 
Please contact Customer Service to find out.

ipd does not have a regular discount for forum or club members but we frequently run sales promotions and sales on our products. We occasionally run forum promotions. We do keep the prices on our maintanence and repair items very competitive. Please contact our customer service department with any questions regarding this.

U.S. Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle, or have been used. The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

Additional information here