Returns & Warranty Policy
Warranty Policy
How long is the product warranty and what does it cover?
We warranty products to be free from manufacturing and material defects.
Warranty period varies by manufacturer but is typically one year from date of purchase.
Warranty period exceptions will be noted on each product page.
- Warranty is valid only for the original purchaser of the product and is non-transferable.
- Warranty does not cover any labor or other costs for removal, installation or disposal.
- Warranty does not cover any expenses or damages resulting from loss of vehicle use.
- Warranty does not cover products that failed due to installation error.
- Warranty does not cover parts that have been subjected to abuse, misuse, accidents, modification or disassembly.
- Warranty does not cover any shipping charges.
Most IPD branded products have a one year parts warranty unless otherwise noted on the product page. IPD anti-sway bars have a limited life-time parts warranty against failure and defects to the original purchaser and is non-transferable.
Warranty for International Customers
Since shipping costs to international destinations are high, we may not always require an international customer send back a defective product. We may choose instead to have the failure sufficiently documented through pictures or video before we issue a refund or send a replacement.
How do I make a warranty claim?
The best way to start this process is to contact one of our Customer Service Representatives.
Product Returns & Refunds
What is IPD's return policy?
We guarantee your complete satisfaction or you can return the product within 90 days. No refunds on books, digital media (like DVDs) or installed electrical parts. All parts must also be returned with all of the original product packaging to receive a full refund of the original purchase price of the product. Condition of the product packaging must also be in the same condition as which it was received.
If you have concerns about the condition in which you have received a product, please contact our Customer Service Department immediately.
Can I return a product if I change my mind and it has been over 90 days?
Yes, but depending on the condition of the product and the current market value, we may not refund you the full purchase price of the product.
Is there a restocking fee?
After 90 days we may charge a restocking percentage for products that are returned for non-warranty reasons. Items that are not in resaleable condition or packaging will also incur a restocking fee since we can't resell them.
What is a core charge?
A core charge is a bounty that manufacturers put on a product to encourage the return of parts for rebuilding (remanufacturing.)
Many rebuilt products have a refundable core charge attached to them. This means that we may be able to credit you for the worn out or failed part if it's in rebuildable condition and you return it in the box that you received new one in. They are difficult to identify without the box.
Who pays for shipping on a return?
This depends on the reason for the return.
If we made a mistake we will refund standard ground shipping cost or send you a prepaid return label to return the part for exchange or a refund.
If you changed your mind or ended up not needing a part and would like to return it, you are responsible for the return shipping cost.
To ensure the correct shipping refund amount, please include a note and or receipt showing the return shipping cost. Photos or scans of receipts can also be emailed after you shipped the item.
We do not cover the costs of core returns.
What do I need to do to prepare my return and where do I send it?
You should first contact our Customer Service Department and get a (RRN) Return Reference Number. They will instruct you on where and how to return your item(s).
Returns should be shipped to the address on our contact page.
Do I really need a Return Reference Number?
We do not require an RRN but it really helps us keep track of your return and speeds up processing.
We use the RRN to help ensure that your returned product is connected to you. It is suprising how many packages we get back with no documentation or information regarding who sent it to us.
You can simply write the RRN on the outside of the box and we will know who it came from and why it was returned.
If you return something without an RRN, please be sure to include a copy of the original invoice and some current contact information (email & phone) so we can figure out who sent the package to us and reach out to you.
How will you credit me back for my return?
We normally issue in-house credit for returns but in some cases, we will credit back using the payment method of the original purchase. If the bankcard account you used for the original purchase is closed, please let us know.
How long will my return/refund take to process?
This depends on the nature of the return. A simple returned product is usually processed within a week of it arriving at our warehouse.
Warranty refunds/replacments can take longer depending on the situation (for example shocks/struts warranty refunds are dependent upon the manufacturer's evaluation of the failed product.)
We make no guarantees on the time required to evaluate returned products, but we do usually get them done in a timely manner.