Product Line Associate - Portland, OR

2021-10-15

IPD has been the leading supplier in the Volvo aftermarket for more than 50 years specializing in automotive repair, upgrade and maintenance parts. IPD has long set the standard for quality and customer service in our field and is now bringing that standard to repair and maintenance parts for many other brands under the WPD banner.

Job Description

IPD offers a comprehensive line of Genuine, OE, OEM, exclusive, and aftermarket automotive parts through an intuitive website. Our Product Line Associates are resources for applications, sourcing, technical support documentation and strategic marketing plans for product listings. A familiarity across Volvo’s product line with the ability to recognize model faults and common issues from the customer perspective is crucial. Product Line Associates are able to address these issues by working with manufactures on product updates and quality improvements. Product Line Associates have the ability to work with a variety of automotive parts manufactures domestically and internationally while creating an avenue for IPD to support e-commerce automotive enthusiasts expectations.

Responsibilities

Interacts with the Volvo automotive enthusiast community via online forums. Create ways to increase product awareness and availability through enthusiast channels.
Provide technical support and insight to internal and external customers.
Enhance product listings related to common repairs and issues.
Resource OE products directly from original manufacturer or alternative sources.
Researches new brands and products.
Cross reference Genuine Part numbers to high quality aftermarket like items.
Communicate with product team regarding part update, pricing, images, and application data.
Provides detailed feedback to Web/Marketing team for improved navigation and website flow.
Work close with marketing teams to enhance social media content by creating and managing DIY tech tips, videos, and articles

Prerequisites

Volvo automotive knowledge background.
Automotive e-commerce experience preferred.
Flexibility while being able to wear multiple hats and work with various departments within the company.
Has the ability to diagnose, R&R general automotive parts. DIY is a must.
Familiar with OEM Volvo parts lookup/catalog or other technical publications needed to source and cross reference parts.

Synopsis

We have a unique approach toward continuous learning. The person we hire for this role will not only be taking on a job, but will also be part of an environment that fosters continuous growth and development within their field. We are eager to hear from you regarding this opportunity and how you feel you can enhance and compliment our current team.

Correspondence

Submit resume and cover letter to: chris@ipdusa.com